FAQ

Frequently asked questions

Is this tool compliant with USPAP and industry standards?

Yes! TrueTracts was designed with direct input from expert appraisers, with careful consideration given to appraisal standards and best practices. Every feature is built to help appraisers stay compliant, improve accuracy, and work more efficiently.

How do I reset my password?

On the login screen, click the password reset link below the password field. You will be prompted to enter the email address associated with your account.

How do I sign up for TrueTracts?

You can create a new account at https://truetracts.truefootage.tech/signup.

Already have an account? Log in at https://truetracts.truefootage.tech/login

What is TrueTracts and how does it benefit me?

TrueTracts simplifies market area definition, time adjustments, market analysis, and feature adjustments, making appraisal work faster, more accurate, and GSE-compliant.
Traditional methods rely on limited data and outdated linear models, which can lead to missed time adjustments, reconsideration requests, or questions of bias. TrueTracts replaces guesswork with machine learning, appraiser-defined filters, and advanced analytics to deliver transparent, data-driven insights aligned with real market trends:

Accuracy: Eliminates arbitrary neighborhood and market boundaries using data-driven insights
Credibility: Provides non-linear time adjustments based on adjusted sale prices and contract dates
Efficiency: Analyze 3–5x more data in less time
Compliance: Aligns with Fannie Mae and Freddie Mac requirements for credible market analysis

How do I contact the support team?

For quick answers, use the chat assistant built directly into TrueTracts, it's the fastest way to get help with common questions.

If additional support is needed, you can reach the support team by email at truetracts.support@truefootage.tech

What areas does TrueTracts support?

View the current list of supported counties here. New areas are added regularly, so check back often if your area isn't currently available!

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Can I share an account with a trainee or assistant?

Each individual must register their own account, shared or group accounts are not permitted.

However, there are two things worth knowing:

1. Assistant accounts: Assistants can have their own limited-access accounts at no cost.
2. Session sharing: You can share a session link with another registered user, such as a trainee or assistant.

For more details about assistant accounts click here. (link) https://get.truefootage.tech/truetracts-virtual-assistant-accounts.

What is the cost?

TrueTracts offers two subscription plans, both with a 2-week free trial:

Basic — $49/month
Unlimited reports including Market Definition (heat map) and Market Analysis.

Pro — $99/month
Unlimited reports including Market Definition (heat map), Market Analysis, Adjustments, and a Spark subscription. Compatible with ACI, ClickFORMS, and TOTAL form fillers.

TOTAL Users: The $99/month Pro fee is split into a $69/month TrueTracts subscription and a separate $30/month TOTAL Integration payment through the TOTAL Store. ***NEED TO UDATE THIS RESPONSE FOR MORE CLARITY FOR AFTER 2 WEEK TRIAL ***

Pay-per-report and standard bulk pricing are not currently available. For bulk or corporate pricing inquiries, please fill out this form. (link herE: https://q0x4d.share.hsforms.com/2Clf4u72FRqKrqAOU2WuHuQ)

Will TrueTracts support UAD 3.6?

Yes! TrueTracts will support UAD 3.6 and updates are already underway in preparation for the new form.

Full integration, however, depends on each form-filling software provider ("form filler") completing their own process first:

1. Form fillers must update and get their software approved for UAD 3.6
2. They must then release updated integration documentation to third parties like TrueTracts
3. TrueTracts builds and tests a unique integration for each form filler, a process that varies by provider

In the meantime, we are developing ways for appraisers to use TrueTracts with UAD 3.6 before form filler integrations are available. We will notify users as soon as these capabilities are ready so you can continue relying on TrueTracts throughout the transition.

Does TrueTracts offer live support or training sessions?

Yes! We offer regular office hours where you can connect with the TrueTracts team, ask questions, and get guidance. Sign up for the next session here.

How often is the data updated?

Data is updated daily and draws from the last 5 years of sales.

Does TrueTracts support the time adjustment guidelines from Fannie Mae and Freddie Mac?

TrueTracts helps appraisers comply with Fannie Mae and Freddie Mac's updated time adjustment guidelines by supporting a data-driven approach to defining the Subject's Submarket (SS) and Competing Submarket (CS), and identifying locationally similar properties.

The guidelines, released in November 2024, specify that time adjustments for each comparable sale should reflect actual market movement from the contract date to the appraisal's effective date, rather than a single straight-line adjustment applied across the board.

Fannie Mae Guide

‍Freddie Mac Guide

Can I change my subscription or get a refund?

You can change or cancel your subscription at any time; however, refunds are not available.

To change or cancel your subscription:

Log in to https://truetracts.truefootage.tech
Click the User Menu in the upper-right corner
Click Profile
Click Manage Subscription

TOTAL Users: In addition to cancelling your TrueTracts subscription, you also need to manage your TOTAL Integration subscription through the TOTAL Store or by contacting TOTAL Support at 1-800-252-6633.

Can I see a demo of TrueTracts?

Absolutely! You can watch a demo of the tool here (insert link). If you prefer a live demo you can book a demo at your convenience here.

Where can I find video tutorials and feature demos?

Visit the TrueTracts [YouTube channel](YouTube URL) for walkthrough videos and demos covering TrueTracts features and capabilities.

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