FAQ

Frequently asked questions

Can I change my subscription or get a refund?

You can change or cancel your subscription at any time; however, we do not offer refunds. To change your subscription type or cancel your subscription, follow these steps:

Login to https://truetracts.truefootage/tech
Click the User Menu in the upper-right corner
Click Profile
Click Manage Subscription

TOTAL users will need to manage their TOTAL Integration subscription through the TOTAL Store (https://totalstore.alamode.com/product/truetracts-pro) or by contacting TOTAL Support at 1-800-252-6633.

What is the purpose of TrueTracts? What does it do? What problems does it solve?

TrueTracts simplifies market area definition, time adjustments, market analysis, and feature adjustments (in most markets)—making appraisal work faster, more accurate, and GSE-compliant.‍

Traditional methods rely on limited data and outdated linear models, often leading to missed time adjustments, reconsideration requests, or questions of bias.TrueTracts combines machine learning, appraiser-defined filters, and advanced analytics to deliver transparent, data-driven insights aligned with real market trends.

How does this tool benefit me?

By combining advanced analytics, machine learning, and appraiser-defined filters, TrueTracts delivers:

Accuracy: Eliminates arbitrary neighborhood and market boundaries by using data-driven insights.

Credibility: Provides non-linear time adjustments based on adjusted sale prices and contract dates.

Efficiency: Enables appraisers to analyze 3 to 5 times more data in less time.

Compliance: Aligns with Fannie Mae and Freddie Mac requirements for credible market analysis.

What are the new guidelines from Fannie Mae and Freddie Mac and how do they relate to TrueTracts?

Fannie Mae and Freddie Mac released new guidelines concerning time adjustments to comparable sales and market conditions analysis. They point out that the overall market trend and the most appropriate time adjustment for a particular comparable may conflict.Simply put, Fannie Mae and Freddie Mac indicate that the time adjustment to each individual comparable sale should reflect what actually happened from that point of time (went under contract) to the time of the appraisal (effective date) rather than basing the time adjustment on a straight linear amount for the entire year.TrueTracts helps the appraiser use a data driven approach to define the Subject’s Submarket (SS) and Competing Submarket (CS) as well as easily identifying properties that are locationally similar.Below are links to the guidance that was issued in November 2024:Fannie Mae Guide Freddie Mac Guide

How do I sign up for TrueTracts?

You can sign up here: https://truetracts.truefootage.tech/signup
‍If you already have an account, login here: https://truetracts.truefootage.tech/login

What is the cost?

Pricing:

The TrueTracts Basic subscription is $49/mo for unlimited reports and includes Market Definition (heat map) and Market Analysis. Includes a 2 week free trial.

The TrueTracts Pro subscription is $99/mo for unlimited reports and includes Market Definition (heat map), Market Analysis, Adjustments, and a Spark subscription. It is compatible with form fillers; ACI, ClickFORMS, and TOTAL. Includes a 2 week free trial. For TOTAL users, the $99/month fee is split into a $69/month TrueTracts subscription and a separate $30/month payment in the TOTAL Store https://totalstore.alamode.com/product/truetracts-pro) for the TOTAL integration.

At this time we do not offer pay-per-report or bulk pricing. If you are interested in bulk and/or corporate pricing please let us know here: https://q0x4d.share.hsforms.com/2Clf4u72FRqKrqAOU2WuHuQ

What if I have a trainee or assistant, can we just share accounts?

To access TrueTracts, each individual must register for their own account—shared or group accounts are not permitted. All accounts require an active, paid subscription without exception. While account sharing is not allowed, you can share a session link with another registered user such as a trainee or assistant.

How do I reset my password?

There is a password reset link right below the password box on the login screen. Click the link and enter the email address associated with your account.

How fresh and accurate is the data in the tool?

Data is updated daily. The tool uses the last 5 years of sales.

Is my area supported?

You can check the current list of supported counties and subscription types here.

Is this tool compliant with USPAP and industry standards?

Yes! The design of this tool was driven by and developed with expert appraiser input. Great consideration to appraisal standards and best practices has been given to every feature of this tool to help the appraiser be compliant, accurate and more efficient.

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